Jibzee's Refund and Cancellation Policy
Jibzee’s mission is to provide cutting-edge visual and digital entertainment content across online platforms, television, and smart devices that resonate with and enhance the human experience through genres.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Producers: This Privacy Policy does not apply to Producers. Instead, the Jibzee Media Company Privacy Policy, available at https://jibzee.com/privacy, applies to Producers.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
EFFECTIVE DATE: JULY, 2026
Last updated: July 27, 2026
This Refund and Cancellation Policy (“Policy”) explains how refunds, cancellations, and billing disputes are handled for purchases made through the Jibzee Streaming Service, including Producer-branded websites and applications that Jibzee powers on behalf of content owners and licensors (“Producers”). This Policy supplements, and forms part of, the Jibzee Streaming Terms of Service Agreement. Capitalized terms not defined here have the meaning given in that Agreement.
1. General Policy
ALL PURCHASES ARE FINAL. Rentals, purchases, and subscription charges are non-refundable, except as expressly set forth in this Policy or as required by applicable law.
This applies regardless of whether you have watched, partially watched, or not watched a Program, and regardless of whether you cancel a subscription before its next renewal date (see Section 3).
2. Free Trials and Promotional Pricing
If a Producer offers a free trial or discounted introductory period, you must cancel before the trial or promotional period ends to avoid being charged the standard subscription fee. Charges made after a free trial or promotional period has ended because you did not cancel in time are not eligible for a refund, except where required by applicable law (see Section 5).
We will provide clear disclosure of the length of any free trial or promotional period, the price that will apply afterward, and how to cancel, before you enroll. Where required by applicable state law, we will also send a reminder notice before a free trial or discounted period converts to a paid subscription.
3. Subscription or Membership Cancellation
You may cancel a subscription at any time through your account settings. Cancellation stops future automatic renewal charges but does not entitle you to a refund of any amount already charged. When you cancel, you will generally retain access to the applicable Producer’s subscription channel through the end of your current paid subscription period, after which access will end.
Cancelling a subscription through your account settings requires no more steps than were required to sign up. If you subscribed through a third-party app platform (e.g., the Apple App Store or Google Play), see Section 6 below, as we cannot process that cancellation directly.
4. Rentals and Purchasesion We Collect
Rentals: Once a rental period begins, the rental fee is non-refundable, including if you do not finish watching the Program within the rental window.
Purchases (Buy/Own): Once a Program has been purchased, streamed, or downloaded, the purchase price is non-refundable, except as set out in Section 5.
5. When a Refund May Be Available
Notwithstanding Section 1, we will provide a refund in the following circumstances:
5.1 Billing Errors:
- You were charged more than once for the same rental, purchase, or subscription period (duplicate charge);
- You were charged after you cancelled in accordance with Section 3, provided the charge was not for a period of access you already received; or
- You were charged an incorrect amount due to a pricing or processing error on our part.
To request a refund for a billing error, contact us using the information in Section 8 within [INSERT: e.g., 60 days] of the charge.
5.2 Unauthorized Charges:
If you believe a charge on your account was not authorized by you (for example, resulting from unauthorized account access), contact us immediately using the information in Section 8. We may require you to verify your identity and to change your account credentials before processing a refund or credit.
5.3 Technical Failure:
If you believe a charge on your account was not authorized by you (for example, resulting from unauthorized account access), contact us immediately using the information in Section 8. We may require you to verify your identity and to change your account credentials before processing a refund or credit.
5.4 EEA and UK Users — Right of Withdrawal:
If you are located in the EEA or UK, consumer protection law generally gives you a 14-day right to withdraw from a purchase of digital content without giving a reason. However, because Programs are made available for immediate streaming, this withdrawal right ends once streaming begins, provided that: (a) you have given your prior express consent for us to begin providing the Program immediately, and (b) you have acknowledged that you thereby lose your right of withdrawal. We will request this consent and acknowledgment at the point of purchase. If you have not begun streaming a purchased Program, you may still be entitled to withdraw within the 14-day period by contacting us using the information in Section 8.
5.5 Other Legal Requirements:
Where applicable law in your jurisdiction grants you a refund, cancellation, or withdrawal right that this Policy does not otherwise provide, we will honor that right to the extent required.
6. In-App and Third-Party Platform Purchases
If you subscribed, rented, or purchased through an app downloaded from a third-party platform (e.g., the Apple App Store or Google Play), that platform — not Jibzee — processed your payment and controls the refund process. To request a refund or cancel automatic renewal for an in-app purchase, you must contact the platform directly:
- Apple App Store: reportaproblem.apple.com, or through your Apple ID purchase history.
- Google Play: play.google.com/store/account, or through Google Play’s order history.
We are unable to issue refunds for purchases billed by a third-party app platform, and requests sent to us for such purchases will be redirected to the applicable platform.
7. Chargebacks
If you believe you were charged in error, please contact us first using the information in Section 8 so we can investigate and resolve the issue directly — in most cases, this is faster than a chargeback filed with your bank or card issuer. Filing a chargeback for a charge that was authorized and for which service was provided may result in suspension of your account while the dispute is investigated. We reserve the right to dispute chargebacks that we believe are inconsistent with this Policy or the Terms of Service.
To the Public: We may publicly disclose aggregated or de-identified user statistics and other information that does not identify you.
8. How to Request a Refund
To request a refund or report a billing issue, contact us at billing@jibzee.com with your account email address, the date of the charge, and a description of the issue. We aim to respond to refund requests within 7–10 business days. Approved refunds will be issued to the original payment method and may take additional time to appear on your statement, depending on your bank or card issuer.
For Programs offered within a Producer’s subscription channel or store, the Producer may have additional refund terms specific to that channel. Where a Producer’s terms conflict with this Policy, this Policy governs Jibzee’s processing of the payment, but you may also be directed to contact the Producer directly for content-specific concerns.
9. Changes to This Policy
We may update this Policy from time to time. If we make material changes, we will post the updated Policy on our website and update the Effective Date above. Changes will apply prospectively to purchases made after the updated Policy takes effect.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Jibzee Media Company.com, Inc.
1500 JFK BLVD
Philadelphia, PA 19102
Attn: Data Protection Officer
billing@jibzee.com, or billing@jibzee.com
